Delivery & Returns

Order Confirmation:

As soon as you place your order, we will pre-authorise your card however your card will not be charged. We will then contact our supplier to confirm that the product you have purchased is available for immediate shipment. Once confirmed we will process the payment and your order will be dispatched. If there is any delay such as an item which is on backorder, we will void the pre-authorisation and contact you to let you know.

Order Delivery:

The delivery process will vary depending on the delivery option you have chosen. The delivery time will vary depending on the brand of product, please check individual product pages.

Damages:

If you receive items from us that are not as you ordered, or are in a damaged or defective state, it is your responsibility to inform us via email at support@straightspoke.com with supporting images about the issue, within 5 business days after the goods have been delivered to you.

Cancellations & Refunds:

Any orders cancelled after 12 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.