FAQ

E-Bikes

Is it legal to ride electric bikes on the roads in the UK?

We sell only road legal e-bikes, which generally refer to electrically assisted pedal cycles with an electric motor power output of maximum 250 watts, reaching a maximum speed of 15.5 mph when the motor is engaged. Any bikes exceeding these numbers will be subject to regulations.

Is it safe to ride an electric bike in the rain?

Yes, the e-bikes we sell are safe for riding in the rain and going through puddles. Please take care with electrical parts when cleaning — power washers are not advised for any bike.

Can I ride my e-bike like a regular bicycle?

Yes, electric bikes can be used as conventional push bikes, engaging the motor for assistance only when needed — such as climbing a hill.

Do I have to remove the battery for charging?

Please refer to individual product descriptions. If in doubt, drop us a message.

Can I ride an electric bike on the roads if I don't have a driver's licence?

Yes, anyone over 14 years of age is allowed to ride road legal models of e-bikes on roads without a licence, road tax or registration.

 

Trampolines

What trampoline sizes do you offer?

We stock a wide range of trampolines from compact 7ft x 5ft models up to large 14ft x 8ft rectangular options, as well as popular round sizes including 8ft, 10ft, 12ft, 13ft, and 14ft. Whether you have a small garden or a large outdoor space, we have a size to suit.

What is the difference between Comfort, Premium, First Class, and Royal Baseground editions?

Our Salta trampoline range is tiered by build quality and features. The Comfort Edition is our entry-level range offering great value. The Premium Edition steps up with enhanced padding and frame quality. The First Class Edition is our top above-ground model with superior springs and safety features. The Royal Baseground range is designed to sit at ground level, offering a sleek, low-profile look and added safety — ideal for younger children.

What is an InGround trampoline?

InGround trampolines are installed flush with the ground, sitting in a dug-out pit in your garden. They offer a cleaner aesthetic and a lower fall height, making them a popular choice for families. Please note that installation requires ground preparation.

Do your trampolines come with an enclosure?

Most of our trampolines include a safety enclosure net as standard. Royal Baseground models without enclosure are also available. Please check individual product listings for details.

Do you sell trampoline accessories?

Yes — we stock weather covers in a range of sizes to protect your trampoline year-round, trampoline ladders for easy access, and goal sets in small, medium, and large sizes for added fun. A tie-down kit is also available for securing your trampoline in windy conditions.

What age and weight limits apply to your trampolines?

Age and weight limits vary by model. Please refer to the individual product description for specific guidance. As a general rule, Royal Baseground and InGround models are well-suited to younger children due to their lower height.

 

Kids' Outdoor Toys & Ride-Ons

What age ranges are your kids' electric ride-ons and scooters suitable for?

Our AIYAPLAY range covers a broad age span. Electric ride-on cars are suitable for ages 3–8, electric motorbikes for ages 8–12, and electric scooters for ages 6–14 depending on the model. Please check individual product listings for the recommended age range.

Are the kids' electric vehicles safe for outdoor use?

Yes, all AIYAPLAY ride-ons and scooters are designed for outdoor use and feature safety-focused designs including speed limits, brakes, and LED lights. Always supervise young children during use.

What voltage are the kids' ride-on cars and motorbikes?

We stock both 12V and 24V models. The 12V models are suited to younger children (ages 3–8), while the 24V motorbike is designed for older children (ages 8–12) and offers greater power and speed. Full specifications are listed on each product page.

Do you sell sandpits?

Yes — we offer a range of AIYAPLAY and Outsunny wooden sandpits and sandboxes, including models with canopies, seats, storage, and fun themed designs like pirate ships. They are suitable for outdoor garden use and ideal for children aged 3 and up.

 

Garden Storage & Sheds

What materials are your garden sheds made from?

We stock both metal (galvanised steel) and plastic garden sheds from Outsunny. Metal sheds offer durability and a traditional look, while plastic sheds are lightweight, rust-proof, and low maintenance.

Do your sheds come with a floor?

Some models include a built-in floor, while others do not. Please check the individual product listing to confirm whether a floor is included before purchasing.

Do I need to assemble the shed myself?

Yes, our sheds are supplied flat-packed and require self-assembly. Full instructions are included. If you have any questions during assembly, please don't hesitate to get in touch.

 

Camping & Tents

How many people do your tents accommodate?

Our Outsunny tent range covers 2-person dome tents right up to 5–6 person tunnel tents. We also stock inflatable air tents with 2 bedrooms suitable for up to 4 people. Please refer to individual product listings for capacity details.

Are your tents waterproof?

Yes — our inflatable and tunnel tents feature a 3000mm waterproof rating, making them suitable for UK weather conditions. Our pop-up beach tents offer UPF15+ sun protection. Always check the product specification for the relevant waterproof rating.

What is an inflatable tent and how does it work?

Inflatable tents use air beams instead of traditional poles. Simply connect the included pump, inflate the beams, and your tent is ready in minutes — no fiddly poles required. They are robust, easy to pitch, and ideal for family camping trips.

 

Orders & Payment

What payment options do you offer?

All available payment options are visible during checkout.

Can I still use my discount code after I have completed my order?

Discount codes can only be applied before completing an order, during the checkout process.

Can I cancel an order I have already placed?

An order may be cancelled or amended before dispatch. After dispatch, the buyer will be liable for the return courier cost.

 

Delivery & Returns

What countries do you deliver to?

At this time we ship to UK addresses only.

Do you offer free delivery?

Yes, we offer free delivery on all products. All discounts are made clearly visible on our website and during the checkout process.

How long does delivery take?
Delivery times vary by product and are shown on each listing. Larger items may take longer due to specialist handling.

Can I return my order if I change my mind?
Yes, provided items are unused and in original packaging. Some exclusions may apply for assembled goods.

Do your products come with a warranty?
Yes. All items include a manufacturer warranty, with duration varying by product type.

Do your products come with instructions?
Yes. All items include assembly or usage instructions specific to the product type.